This Privacy Policy explains how Jupiter Jones Design Ltd collects, uses, stores, and protects personal information when you visit our website, contact us, submit an enquiry, or work with us.

Jupiter Jones Design Ltd is a boutique Framer web design studio based in Birmingham, UK. For any privacy-related questions, you can contact us at hello@jupiterjones.design.

Information We Collect

We may collect personal information when you interact with our website, complete a contact form, enquire about our services, book a project, or communicate with us by email or social media.

This may include your name, email address, business name, website, social media handles, project details, enquiry information, and any other information you choose to provide when contacting us.

We may also collect basic technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data. This helps us understand how visitors use our website and improve the experience.

How We Use Your Information

We use your personal information to respond to enquiries, provide information about our services, manage client relationships, deliver projects, send relevant communications, improve our website, and keep appropriate business records.

If you become a client, we may use your information to manage your project, prepare proposals, issue invoices, provide support, and communicate with you throughout the design and launch process.

We will only use your personal information where we have a lawful reason to do so, such as responding to your enquiry, fulfilling a contract, complying with legal obligations, or pursuing legitimate business interests in running and improving our services.

Website Forms And Enquiries

When you submit a form on our website, the information you provide is used to respond to your enquiry and understand your project needs. This may include details about your business, website goals, preferred service, timeline, and how you heard about us.

We do not sell your personal information or share your enquiry details with unrelated third parties for marketing purposes.

Cookies And Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website performance, and see how visitors interact with our pages.

Cookies are small files stored on your device. Some cookies are necessary for the website to function properly, while others may help us understand website traffic, improve content, or measure performance.

Where required, you will be asked for consent before non-essential cookies are placed on your device. You can also manage or disable cookies through your browser settings, although some website features may not work as intended.

Third-Party Tools And Platforms

We may use trusted third-party platforms to operate our website, manage enquiries, process payments, deliver projects, host content, send emails, track website performance, or provide client support.

These tools may include website hosting platforms, form tools, email providers, analytics tools, payment processors, scheduling tools, project management systems, and other business software.

Where we use third-party services, we only share the information needed for them to provide their service to us. We expect these providers to handle personal information securely and in accordance with applicable data protection laws.

Website Hosting

Our website is hosted on Framer. Framer may process limited technical data, such as IP addresses and usage data, to deliver, secure, and maintain the website.

You can review Framer’s own privacy information through their website.

Payments And Invoices

If you purchase services from us, we may collect and process information needed to issue invoices, track payments, and maintain financial records.

Payment details may be handled by third-party payment providers. We do not store full card details directly on our website.

Email Marketing

If you choose to join our mailing list or receive updates from us, we may use your name and email address to send relevant news, offers, content, or service updates.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly. We will not add you to a marketing list without your consent.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the reason it was collected.

Enquiry information may be kept for a reasonable period so we can follow up, understand previous communication, or manage future work. Client and project information may be kept for longer where needed for contracts, records, accounting, tax, legal, or business purposes.

When information is no longer needed, we will delete it or anonymise it where appropriate.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, email system, or online platform can be guaranteed to be completely secure. You share information with us online at your own discretion.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us run our business, deliver our services, process payments, host our website, send emails, manage projects, or analyse website performance.

We may also share information if required by law, regulation, legal process, or to protect our rights, business, clients, or website.

International Transfers

Some of the tools and platforms we use may process or store data outside the UK. Where this happens, we aim to use providers that have appropriate safeguards in place to protect personal information in line with applicable data protection laws.

Your Rights

Under UK data protection law, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your personal information

• Ask us to restrict or object to certain processing

• Ask for a copy of your information in a portable format

• Withdraw consent where we rely on consent

• Complain to the Information Commissioner’s Office

To exercise any of these rights, please contact us at hello@jupiterjones.design.

Privacy Concerns

If you have any questions or concerns about how we use your personal information, please contact us first at hello@jupiterjones.design so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

Links To Other Websites

Our website may contain links to other websites, platforms, or third-party services. This Privacy Policy only applies to the Jupiter Jones website. We are not responsible for the privacy practices, content, or security of other websites.

We recommend reading the privacy policies of any external websites you visit.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, tools, legal requirements, or business operations.

The latest version will always be available on this page.